How can I return ordered goods?

At www.tsak.games we aim to make the customer purchasing experience as friendly as possible and in the same way, the returning of goods when our customers are not satisified with their order.

You as a consumer have the right to cancel the ordered goods within 14 days of receipt of the goods in the same preserved packaging as was upon receipt of the goods. Goods that have been repaired, broken, torn, scratched, hit and/or have unpreserved packaging will not be accepted for a return. The cost for return shipment of the goods is at your expense. In order to submit a return you must:

• notify us via phone (+359888373377) or email (office@tsak.games)
• provide us with a bank account where we can transfer the refund amount to. 
• fill out the standard form for returning and ordered good

Refunds will be processed by us within 14 days upon receipt of returned goods, standard form and bank account details.

In the case where the good delivered by us was accompanied by a gift, the gift must be returned along with the returned good.